Privacy Policy

1. Data Controller

The entity responsible for data processing is Koala.Markets, a brand of TWOEM - Marketing and Management UG (limited liability). Koala.Markets is represented by its managing director, Teyhan Aktan, and is located at Brüderstraße 14, 20355 Hamburg, Germany. For questions or concerns, you can contact us via email at info@koala.markets, by phone at +49 (0) 40 / 357 15-200, or by fax at +49 (0) 40 / 357 15-199. Further information can be found on our website at https://koala.markets

2. Collected Data and Purpose of Processing

Koala.Markets collects and processes personal data exclusively with your explicit consent and in compliance with applicable legal requirements. The data collected includes personal information such as name, address, email address, and telephone number; transactional data such as trading history and portfolio information; technical data such as IP addresses; and compliance data as part of KYC (Know Your Customer) and AML (Anti-Money Laundering) checks. This data is used to provide you with our platform services, meet regulatory requirements such as MiFID II and GDPR, ensure communication with you, analyze and improve our services, and – with your explicit consent – deliver marketing information.

3. Legal Basis for Processing

The processing of your data is based on the fulfillment of a contract, your consent, or legal obligations. Where necessary, we always obtain your explicit consent prior to storing or using your personal data.

4. Data Sharing, Processing Agreements, and Retention Periods

Your data will only be shared with third parties when required to provide our services, for example, with technology partners such as Fourthline (KYC/AML) or Banking-Circle (clearing accounts). In the context of data processing agreements, we work with external service providers who process personal data strictly in accordance with our instructions and based on corresponding processing agreements in accordance with Article 28 GDPR. Legally required disclosures, such as to regulatory authorities like BaFin, are also carried out in strict compliance with data protection regulations. Our collaboration with banks and financial institutions obliges us to adhere to the highest regulatory data protection standards, such as those specified in the BAIT (Bank Supervisory Requirements for IT). These standards are directly incorporated into the development and operation of our software solutions.

Data Hosting:

The processing and storage of your data take place on servers managed by our hosting provider, Hetzner Online GmbH. These servers are located in data centers within Germany to ensure compliance with GDPR. All servers are managed by our in-house DevOps team, which is responsible for the operation and security of the infrastructure. No data is transferred to third countries.

We retain your data only for as long as it is necessary for the purposes mentioned above or as required by statutory retention periods.

5. Rights of Data Subjects

As a user of our platform, you have the right to access information about the processing of your data, to request corrections or deletions, to restrict the processing of your data, and to data portability. You may also object to the processing of your data for specific purposes. For questions about your rights or to exercise them, please contact us at info@koala.markets.

6. Cookies and Tracking

Our website uses cookies to improve the user experience. We utilize essential cookies for website functionality, analytics cookies to enhance the platform, and marketing cookies, which are only activated with your prior consent. You can adjust your cookie settings at any time.

7. Data Security and International Transfers

Koala.Markets employs state-of-the-art technical and organizational measures to protect your data from loss, misuse, and unauthorized access. These measures include encryption technologies such as TLS, multi- factor authentication, and strict access restrictions.

8. Updates to the Privacy Policy

This privacy policy is reviewed regularly and updated as necessary to comply with applicable legal requirements. The current version is always available on our website

9. Contact

If you have any questions or concerns, you can reach us at:

Email : info@koala.markets
Phone: +49 (0) 40 / 357 15-200
Fax: +49 (0) 40 / 357 15-199